HelpaNow - The Safer AI

Helpa is a 'Rule-Based AI' helper that gives your Customers and Service Users safe, reliable and predictable support, 24 x 7.

Not all AI is the same.

Helpa - the AI you can trust.

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Better Service, Happier Staff.

Helpas free up time for your people to do what only they can.

In a busy world, customers and service users want out of hours support, quick answers and things to just work.

They don't want unanswered calls, flustered staff, or conflicting answers.

They just want friction-less communication by voice, by text, by WhatsApp or by email - but their choice.

Helpas are a vital part of the communication mix your users and customers want.

Benefits of Rule-Based AI

  • Improved Customer Service through instant, consistent responses
  • Better Customer Experience through 24/7, always-on communication
  • Increased reliability through response tracking and coordination
  • Better care through 24/7 support availability to those in need
  • Better connection through engaging with visitors how they choose
  • No leads lost through missed contact and forgotten enquiries
  • Better qualification of leads through smart enquiry management
  • Boosted brand perception through AI adoption
  • Get more done through automating repetitive tasks
  • Reduce disruption by serving repeat queries / FAQs automatically
  • Reduce resources handling FOI requests automatically, immediately & effortlessly
  • Higher conversion by getting key messages across at the right time
  • Increased Productivity through freeing up staff
  • Streamlined Operations through simplified appointments
  • Improved complaint handling through availability and simplicity
  • Better Regulatory Compliance through pre-approved messaging
  • Uniquely yours, every word customised to your brand message
  • Achieve your goals with our psychology and conversational design
  • Enhanced Accessibility to users anytime.
  • One size fits all whether one-man-band or global enterprise

We're going to point out the obvious here. All of these are productivity and service gains, but the reality is that you gain all this, AND spend less.

We don't split it out as a marketing message, but the secret sauce is that to achieve all this will net save you money too. What's not to love?

Our AI Charter Commitment

Our helpas are ai colleagues working alongside people in everyday settings.

As innovators in ai we are committed to safety, security, value, and ethics for all our people and our customers.

We commit that:

  • Safety and Reliability: Our AI systems are safe, accurate, and reliable.
  • Security and Privacy: We adhere to strict privacy standards, and comply with and exceed all relevant data protection regulations.
  • Ethical AI Development: Our AI is free of bias, respects human rights, and align with ethical principles.
  • Customer feedback is central to our mission. We have dedicated open channels for reporting concerns or seeking support.

Do you know your Gen AI from Rule-Based AI?

There's a lot of tech talk around AI and it isn't always clear what it means.

We've put together this primer that explains the core differences between the two.

Take a look, and if you'd like to discuss it with us, just get in touch.

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