Now Available through LVPS.
We are delighted to announce that we have now been Appointed by Crown Commercial Services (CCS) to the LVPS Public Sector procurement system. Find out more about our groundbreaking Public Sector solutions. Learn More →
Why HelpaNow?
Helpanow builds intelligent agents designed for UK public sector organisations.
With 25 years experience in Public Sector, we understand the pressures of transparency, service delivery, and citizen communication — and we’re here to help.
From automating Freedom of Information (FOI) responses to streamlining common public enquiries, our bots work around the clock, so your team doesn’t have to.
✅ Reliable
✅ GDPR-Compliant
✅ Trained on Public Sector Data
What We Cover
Our Agents are tailored to the unique needs of government bodies and regulated institutions. We currently support use cases across:
Freedom of Information:
✅ Handle enquiries, draft or answer routine FOI requests using AI trained on ICO guidelines and your historic data.
Citizen Services & FAQs
✅ Respond to housing, education, transport, or benefits enquiries instantly, with human fallback when needed.
Emergency Services Interfaces
✅ Provide external safety and information messaging, and internal support for operational queries (e.g. policy, shift rotas) and public comms during crises.
Education & Schools
✅ Help parents and staff navigate admissions, term times, SEND processes, and common enquiries with AI clarity.
Police & Crime Reduction
✅ Manage public info requests, incident follow-ups, and non-emergency guidance — freeing up real officers.
HR & Internal Support Bots
Support Your Staff Like You Support the Public
Our HR Agents streamline internal queries for public sector teams — from absence policies to training schedules — freeing HR staff from repetitive tasks and improving employee experience.
Use Cases:
✅ Shift pattern queries & rota access
✅ Annual leave & absence policies
✅ CPD and training enrolment
✅ Payroll & pension FAQs
✅ Mental health & wellbeing signposting
Benefits:
✅ Reduces HR team workload
✅ Accessible 24/7 on desktop or intranet
✅ Ensures consistent, policy complaint responses
Our AI Charter Commitment
Our Agents are ai colleagues working alongside people in everyday settings.
As innovators in ai we are committed to safety, security, value, and ethics for all our people and our customers.
We commit that:
- Safety and Reliability: Our AI systems are safe, accurate, and reliable.
- Security and Privacy: We adhere to strict privacy standards, and comply with and exceed all relevant data protection regulations.
- Ethical AI Development: Our AI is free of bias, respects human rights, and align with ethical principles.
- Customer feedback is central to our mission. We have dedicated open channels for reporting concerns or seeking support.
Safeguarding Guidance Agents
Information Without Delay — Especially When It Matters
Schools, councils, and social services teams field high-sensitivity questions every day. Our safeguarding Agents offer fast, policy-driven guidance — with built-in escalation paths to real staff.
Use Cases:
✅ What to do if abuse if suspected
✅ Reporting thresholds & timeframes
✅ Referral pathways to social care
✅ Advice for parents, teachers, and support staff
Benefits:
✅ Prevents harmful delays
✅ Ensures accuracy with policy-locked logic
✅ Available for school, local gov or NHS settings
Planning & Building Control Agents
Help Citizens Navigate Local Development Rules
From extensions to listed buildings, the UK planning system is complex. Our bots can clarify what's needed, when, and how to apply — all using your local rules and LPA datasets.
Use Cases:
✅ Do I need planning permission?
✅ What are permitted development rights?
✅ How to object to a planning application
✅ Application status and submission guidance
✅ Building regs and inspection checklists
Benefits:
✅ Cuts down call volumes to planning officers
✅ Makes local policy more accessible
✅ Reduces incomplete applications
Environmental & Highways Reporting Agents
Smarter Front Doors to Frontline Services
Our agents let citizens report local issues quickly — from potholes to fly-tipping — while integrating seamlessly with your case management tools.
Use Cases:
✅ Report a pothole or streetlight fault
✅ Fly-tipping or graffiti submission
✅ Overflowing bins or missed collections
✅ Pavement or tree damage
✅ Drainage and flooding risks
Benefits:
✅ Structured reporting for faster triage
✅ Auto-generates case references or CRM tickets
✅ Optional geolocation/image upload
Budget Consultation Agents
Digital Public Engagement Made Easy
Invite residents to explore budget options, vote on spending priorities, or ask questions about council finances — all through a conversational, accessible interface.
Use Cases:
✅ Priority ranking of local service funding
✅ Survey-style engagement with deeper UX
✅ Explain tax changes or capital projects
✅ Invite questions and clarify decisions
Benefits:
✅ Boosts engagement from underrepresented groups
✅ Explains complex topics without jargon
✅ Creates digestible reports for councillors