Customer Care

 

At HelpaNow, we redefine customer care with trusted Business Agent solutions that give Customers the help and support they need, whenever they need it, on demand. 

Our market leading Conversational Design expertise provides specifically and exactly the right messages, nudges and content to support your brand.  

HelpaNow delivers seamless, rule-based assistance across a range of industries driving up sales, shortening sales cycles and delighting customers. Whether you're in retail, hospitality, private enterprise, or the public sector, our advanced AI systems ensure that your customers feel valued, heard, and supported every step of the way.

Effortless Yet Advanced AI

Our customer care solutions combine cutting-edge technology with intuitive conversational design. The result? An AI system that understands your customers' needs and responds with accuracy and empathy. Supported by best-in-class conversational design, our solutions deliver:

  • Efficient Problem Resolution: Answer questions, resolve issues, and assist your customers in record time.
  • Sales Message Optimisation: Deliver exactly the right sales messages, at the right time, in the right way - 24/7
  • Always-On Support: Provide 24/7 assistance without compromising on quality or responsiveness.
  • Personalised Interactions: Tailor every conversation to meet the unique preferences and history of your customers.

We pride ourselves on building solutions that enhance, rather than complicate, your operations. With a focus on usability and safety, our Helpas are guaranteed to perform reliably, free from errors or distractions.

Industries We Serve

Our expertise spans a diverse range of industries, ensuring tailored solutions for every challenge:

  • Retail: Provide instant answers to product inquiries, support with returns, and personalised recommendations.
  • Hospitality: Manage bookings, respond to guest requests, and enhance the guest experience.
  • Private Sector: Handle customer care for financial services, telecommunications, and more with professionalism and precision.
  • Public Sector: Streamline citizen services, answer FAQs, and deliver support for essential services with transparency and trust.

Our adaptable AI systems can be fine-tuned to meet the specific needs of your industry, ensuring a perfect fit every time.

Illustration of Our Solution

Imagine a retail store with thousands of online customers daily. They have questions about product availability, shipping times, and return policies. Instead of overwhelming your support team, our AI system steps in:

  1. Customer Query: A shopper asks, "When will my order arrive?"
  2. Helpa Response: Our Helpa quickly identifies the order details and provides an accurate delivery date.
  3. Follow-Up: If the customer has further questions it can't answer, the Helpa seamlessly escalates the query to a human agent, ensuring smooth transitions.

The result? A satisfied customer who receives fast, accurate help and a support team freed to handle more complex inquiries.

Why Choose Us?

We don’t just provide customer care solutions—we create experiences that elevate your brand. Our Helpas are:

  • Trusted: Only chosen, vetted content & brand-supporting messages
  • Secure: Fully compliant with industry regulations to protect sensitive data.
  • Scalable: Whether you handle hundreds or millions of interactions, our solutions grow with you.
  • Proven: Decades of experience in the field ensure you receive reliable, high-performing systems.
  • Guaranteed: If you don't get what we promise you - you don't pay. 

Let us help you transform customer care into a competitive advantage.

Let’s Elevate Your Customer Care

Ready to redefine customer care? Contact us today to learn how our Helpas can deliver exceptional support for your business. Together, we’ll create experiences your customers will love.