Emergency Services Helpa AI Agent

In the UK, emergency services play a vital role in protecting communities and saving lives.

The demands on your services are immense, with rising call volumes, complex public safety issues, and limited resources.

At HelpaNow, we offer Rules-Based AI Helpa Agents designed to support you in your crucial mission in everything from Community Engagement to managing Freedom of Information Requests.

Our intelligent solutions enhance community engagement, provide accurate safety advice, and reduce the strain on human resources, ensuring better outcomes for the public and emergency teams alike.

 

How Our AI Supports UK Emergency Services

  • Community Engagement Initiatives:
    Our AI-powered Helpa Agents actively engage with the community, promoting safety initiatives, organising local events, and sharing important updates. This keeps the public informed and fosters trust between emergency services and the communities they serve.

  • Safety Advice and FAQs:
    The Helpas can provide tailored safety guidance, from fire prevention tips to advice on staying safe during extreme weather events. Citizens can access critical information 24/7 without having to wait in a phone queue.

  • Streamlining Non-Emergency Requests:
    Many inquiries to emergency services are non-urgent, such as reporting non-emergency incidents or seeking information. Our Helpa Agents handle these efficiently, reducing the load on emergency lines and enabling faster response times for critical incidents.

  • Resource Deployment Optimisation:
    Helpas can assist in gathering relevant data from citizens during non-emergency interactions, ensuring that accurate and actionable information is forwarded to the right teams.

  • Effortless Integration:
    Our rules-based Helpas seamlessly integrate with existing systems used by emergency services, such as public websites, mobile apps, and internal communication platforms.

Why Choose Helpas for Emergency Services?

  • Accuracy and Reliability:
    Rules-based AI ensures that all interactions are based on predefined protocols, leaving no room for error or misinformation. This is critical in the emergency services sector, where accuracy saves lives.

  • 24/7 Availability:
    Emergency services operate around the clock, and so does our AI. Citizens can access information and assistance whenever they need it, even during off-peak hours or high-demand situations.

  • Cost-Effective and Scalable:
    By automating routine inquiries, our AI reduces operational costs while ensuring that emergency lines remain available for critical cases. The solution can scale with your needs, adapting to growing call volumes or expanding services.

  • Strengthened Community Relationships:
    Engaging with the community through proactive safety advice and initiatives fosters goodwill and trust, making citizens feel more connected and supported by their local emergency services.

 

Illustration of your Helpa in Action:

Use Case: Reducing Non-Emergency Calls for Fire Services

A local fire brigade struggling with a high volume of non-emergency inquiries, such as questions about firework safety around Bonfire Night or requirements for smoke alarms in rental properties. These inquiries take up valuable time and resources that could be better used responding to emergencies.

How Helpas Solve This Challenge:

  1. Proactive Outreach:
    In the weeks leading up to Bonfire Night, your Helpa engages with the community through the fire brigade’s website and social media platforms. It provides firework safety advice, legal guidelines, and instructions for reporting unsafe behaviour.

  2. 24/7 Non-Emergency Support:
    Citizens can ask the AI questions like, “How far should fireworks be from a house?” or “What type of smoke alarm is best for my property?” The Helpa Agent delivers instant, accurate answers based on predefined rules and guidelines.

  3. Incident Reporting:
    For non-urgent reports, such as unsafe bonfire setups, the Helpa collects all relevant details, handles them real time, and forwards those requiring more engagement to the appropriate team for review, ensuring that human operators can focus on emergencies.

  4. Data Collection and Insights:
    The AI tracks common inquiries, allowing the fire brigade to identify recurring concerns and proactively address them through campaigns or additional resources.

Result:

  • A 50% reduction in non-emergency calls.
  • Faster response times for critical incidents.
  • A better-informed public, leading to fewer preventable accidents.
  • 75% reduction in effort to handle FOI enquiries.

Benefits for UK Emergency Services

  • Reduced Strain on Emergency Lines:
    By automating responses to non-urgent inquiries, Helpas ensure that emergency lines remain open for life-critical calls.

  • Improved Community Safety:
    With proactive safety advice and 24/7 accessibility, citizens can make safer choices, reducing accidents and incidents.

  • Operational Efficiency:
    Emergency teams can focus on their core mission while the AI handles routine communication and data collection.

  • Enhanced Public Perception:
    Citizens view emergency services as more accessible and responsive, fostering a stronger connection between the public and the professionals who protect them.

Transform Emergency Services with AI

At HelpaNow, we are extremely proud to support UK emergency services in their mission to save lives and protect communities.

Our Rules-Based AI agents are a safe, effortless, reliable, scalable, and cost-effective solution for modernising public safety efforts while maintaining the highest standards of accuracy and care.

Ready to see how AI can enhance your emergency service operations?
Contact us today to learn more about our solutions and start building a safer, more efficient future for your community.

Illustration Example: AI-Powered Safety Advice System

  • Scenario: Citizens inquire about preparing for severe weather, such as heavy rainfall or snowstorms.

  • Solution: The AI provides step-by-step instructions for safeguarding homes, driving in adverse conditions, and creating emergency kits. It can even direct users to the nearest shelters or assistance centers during extreme weather.

By offering timely, accurate information, the AI reduces strain on emergency teams while empowering citizens to take proactive steps toward safety.