GP Surgery Helpa AI Agent

GP surgeries are the backbone of the UK healthcare system, but with increasing patient demands, limited resources, and the growing need for timely care, it’s becoming harder to meet expectations.

Our Rules-Based Helpa AI agents are here to help. Designed specifically for GP surgeries, our Helpas reduce workload, streamline communication, and provide patients with safe, accurate, and vetted information—all while ensuring your team can focus on delivering care where it’s most needed.

How Helpas Can Transform GP Surgeries

  • Patient Self-Care Guidance:
    Empower patients to manage minor ailments with tailored self-care advice based on NHS-approved guidelines delivered accessibly and engagingly. From colds to minor injuries, our Helpa asks real, leading questions then delivering approved, precise, actionable advice to reduce unnecessary appointments.

  • Repeat Prescription Assistance:
    Simplify repeat prescription requests with an automated system that confirms eligibility and guides patients through the next steps, easing pressure on admin teams.

  • Flu and Vaccination Queries:
    During flu season or vaccination drives, Helpas handle inquiries such as eligibility, booking procedures, and post-vaccination care advice, reducing the need for phone-based support.

  • Signposting for Patient Concerns:
    Directing patients to the right resources, whether it’s a health app, NHS online service, or details on when to contact your practice. This ensures they receive the right care without overwhelming GP teams.

  • 24/7 Availability:
    Unlike GP surgeries, which typically operate during set hours, our AI agents are accessible around the clock. Patients can get the help they need, whether it’s 10 PM or 2 AM, reducing unnecessary call surges during opening hours and providing support when needed.

  • Reduced Patient Frustration / improving Engagement:
    Patients can get really frustrated as health is so important to everyone. By enabling them to have access to the surgery when they need it, making them feel heard and allowing surgery staff more time to handle sensitive matters - the relationship between surgery and patient can be dramatically improved.

Why Choose a Rules-Based Helpa for GP Surgeries?

  • Safe and Reliable Information:
    Rules-based AI 100% eliminates the risk of hallucinated responses. Every piece of information is pre-vetted and tightly controlled, ensuring only accurate, trusted advice is provided to patients.

  • Streamlined Workflows:
    With Helpas handling routine inquiries, your receptionists and healthcare staff can focus on tasks that truly require human expertise.

  • Reduced Appointment Pressure:
    By providing self-care advice and signposting resources, patients are less likely to book unnecessary appointments, freeing up valuable slots for those in genuine need.

  • Cost-Effective and Scalable:
    Our solutions are designed to adapt to the needs of your surgery, offering a cost-effective way to manage growing patient volumes without hiring additional staff.

Illustration of Our Helpa in Action:

Use Case: Flu Season Support

During the busy flu season, GP surgeries often face a surge in calls about vaccination availability, eligibility, and post-vaccination care.

How Our Helpas Help:

  1. Vaccination Booking:
    Patients ask the AI if they’re eligible for a flu vaccine. Based on their age, health conditions, or occupation, the AI provides an immediate answer and offers a link to book an appointment.

  2. Pre-Visit Advice:
    Before attending, the Helpa sends reminders about what to bring (e.g., NHS number) and what to expect during the appointment.

  3. Post-Vaccination Guidance:
    After the vaccine, patients can ask questions like, “Is it normal to feel sore?” or “Can I still go to work today?” The AI provides approved advice, reducing follow-up inquiries to surgery staff.

Result:

  • A 40% reduction in patient calls during flu season.
  • Improved patient satisfaction with timely, accurate responses.
  • Increased appointment availability for patients with urgent needs.
  • Better distribution and accessibility of wellbeing and self-care guidance.
  • Better health, less pressure.

Benefits for Patients and Practices

  • Accessible Care 24/7:
    Whether patients have questions late at night or during holidays, the AI ensures they’re never without support.

  • Reduced Waiting Times:
    Patients receive instant responses for routine inquiries, eliminating the frustration of long hold times or delayed replies.

  • Improved Staff Wellbeing:
    By offloading repetitive tasks to the AI, your team can focus on higher-value interactions, reducing burnout and improving morale.

  • Enhanced Patient Trust:
    Safe, vetted advice builds confidence in your practice, showing patients that their care is managed with precision and professionalism.

Partnering with GP Surgeries Across the UK

At HelpaNow, we understand the challenges faced by GP surgeries and are committed to providing solutions that make a real difference. Our Rules-Based Helpa AI agents are a reliable, scalable, and patient-centric tool to enhance the way you deliver care.

Ready to improve your practice's efficiency and patient satisfaction?


Get in touch today to discover how our AI solutions can help your surgery stay ahead in a demanding healthcare landscape.

Illustration Example: AI-Powered Patient Guidance System

  • Scenario: A patient experiences mild cold symptoms and is unsure whether to book a GP appointment or manage it at home.

  • Solution: The AI evaluates symptoms based on approved NHS guidelines and recommends self-care steps, such as hydration, rest, and over-the-counter remedies. If the patient mentions severe symptoms, the AI advises contacting the GP or NHS 111.

This approach not only reassures the patient but also ensures that the surgery remains focused on critical cases.